Clartici FAQ


Q: How do I set up my ICI?
A: Download and install the Clartici app on your smartphone. Once you’ve created your Clartici account, pair your ICI with the app. Make sure you have a blinking blue light on your tracker. Once paired, the blinking blue light will change to a solid blue. Follow the on-screen instructions to get started!

Q: How do I charge the ICI's battery?
A: Do not use your tracker while it’s charging. It’s always a good idea to fully charge your tracker before the first use. Simply plug the charging cable into the charging port on the bottom of your tracker. As you get close to the port, you will feel a magnet, which helps draw and guide the charging cable plug in.

Q: How should I take care of and clean my ICI?
A: To keep your beauty tracker in perfect condition, perform regular maintenance and take a few precautions during use. Always check that the sensor is clean and dust-free. You can clean the sensor by putting a small amount of rubbing alcohol on a soft cloth and gently rubbing that over the sensor surface several times. Carefully dry the sensor with a non-abrasive cloth that is both clean and dry. To avoid scratches, put the protective cap back on your tracker after every use.

Q: What’s the warranty on my device?
A: The warranty is limited to 12 months.

Q: I have very sensitive skin, is Clartici for sensitive skin types?
A: Yes, Clartici is great for sensitive skin types. Our skincare line is formulated with natural, organic products which help soothe redness, irritation, and inflammation.

Q: Does Clartici contain synthetic fragrance?
A: No. Our products are certified organic.

Q: How often should I use the skincare system?
A: For the best results, use the Clartici skin care regimen twice daily– once in the morning and then again at night.

Q: In what order should I use the products?
A: Step #1: Scan and analyze your skin. Step #2: Add suggested amount of serum and cream in palm of your hand. Step #3: Mix the serum and cream together in the palm of your hand and apply over your face. Repeat twice a day.

Q: When will I see results?
A: Timing of results will vary from person to person due to the variety of skin types and conditions. Many people report smoother skin within 3-7 days. For blemishes and signs of premature again, most people see results within 4-6 weeks.

Q:I am pregnant/nursing. Is Clartici for safe for me?
A: Although our products are generally safe for all skin types, including sensitive skin, we strongly recommend you consult with your medical professional for the best advice concerning safe skincare options for you and your baby.

Q: Am I able to purchase ICI separately?
A: The Clartici skincare regime is only available as a package (includes serum and cream) when purchased for the first time. Purchases of individual items can then be purchased separately.

The Clartici team is glad to answer any of your specific questions regarding your Clartici skincare experience. Contact us today, we love hearing from you! hello@clartici.com